JMA A/S - Challenges with sending electronic documents via Sproom – Incident details

All systems operational

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Challenges with sending electronic documents via Sproom

Monitoring
Operational
Started 25 days ago

Affected

Drift DSM 2016

Operational from 12:32 PM to 12:00 AM

Drift DSM Business Central

Operational from 12:32 PM to 12:00 AM

Drift DSM 2009

Operational from 12:32 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    Dear JMA / Sproom customer,

    We have resolved the challenges around Sproom regarding sending oioxml.

    You will experience errors in Sproom when we start sending out the documents again. These errors will be fixed by our support during the day at no charge and without further contact to you.

    If you are still experiencing errors in Sproom tomorrow, please contact us at " support@jma.dk "

    Dear JMA / Sproom customer,

    We have solved the challenges around Sproom regarding the sending of oioxml.

    You will experience errors in Sproom when we start sending the documents again. These errors will be fixed by our support team during the day at no charge and without further contact with you.

    If you still experience errors in Sproom tomorrow, please contact us at ' support@jma.dk '

  • Identified
    Identified

    We have identified the cause of the challenges with sending electronic documents via Sproom and are working to implement a solution. We will follow the matter closely and update again as soon as there is news.

    Thank you for your patience.

    We have identified the cause of the challenges with sending electronic documents via Sproom and are working on implementing a solution. We are following the matter closely and will update again as soon as there is news.

    Thank you for your patience.

  • Investigating
    Investigating

    We are currently experiencing that some of our customers are having challenges with sending electronic documents via Sproom.

    A new operating status will be announced on Monday.

    We apologize for the inconvenience.

    We are currently experiencing challenges with some of our customers sending electronic documents via Sproom.

    A new operational status will be available on Monday.

    We apologize for the inconvenience.